Straight answers
Questions from jewelry stores, appraisers and gemologists about getting started, reports, client delivery and switching.
Getting started
What is AppraisePoint?
Appraisal software for jewelry stores, independent appraisers and personal property professionals. It brings intake, valuation, branded reports and private client delivery into one place.
Who is AppraisePoint for?
Jewelry stores with appraisal services, independent appraisers and gemologists, multi-appraiser firms, and personal property appraisers.
Is there a free plan?
Yes. Complete and sign up to 3 appraisal or grading records a month, free, with no credit card. See Pricing for the other plans.
How can I get started?
Review the available plans on our pricing page and request business access. We review each application before enabling a workspace. Email or Google verification does not replace business approval. Applications are typically reviewed within 24 hours.
For jewelry stores
Can my reports carry my store's brand?
Yes. Your logo, colors, letterhead and signature appear on every report and in your customer portal.
Can I give clients a receipt when they drop off a piece?
Yes. Record the items at the counter and give your client a custody receipt to sign.
How do renewal reminders work?
Every paid plan (Starter, Professional, Business and Enterprise) includes appraisal renewal automation. Once enabled for your company, AppraisePoint can remind clients when an appraisal is due for an update.
Can several staff or locations use one account?
Yes. Each plan includes a number of staff members with their own roles. For multiple locations, ask us about Enterprise.
Reports & valuation
Which lab reports can I bring in?
GIA and HRD Antwerp. Enter the report number and the lab's grading details come into your appraisal without retyping, ready for you to review.
Does AppraisePoint support grading certificates?
Yes. AppraisePoint supports professional grading certificates for diamonds and colored stones alongside full appraisal reporting.
Does it include market references?
Yes. Diamond, metal and lab references are available while you value, to support consistent, well-documented reports.
What types of items can I appraise?
Jewelry, diamonds, colored stones, watches and pearls, plus fine art for companies that appraise it.
What languages are supported?
AppraisePoint supports English, Spanish, and French for both the platform interface and generated reports. Additional language support can be discussed for Enterprise deployments.
Does AppraisePoint use AI?
In a supporting role. It helps reduce repetitive work, with advanced automations on the Business plan. You review, edit and sign everything that's issued.
Client delivery & security
How are reports delivered and verified?
Clients get their reports through your customer portal (Starter and above). Every report has a QR code anyone can scan to confirm it's authentic.
Is my data secure?
AppraisePoint runs on Amazon Web Services (AWS). Your photos, reports and client details are encrypted and backed up every day, and every account can use two-step verification.
Who can see my clients' information?
Your team, based on each person's role, and your clients, who see only the reports you share with them. Your records are kept separate from other businesses. Scanning a report's QR code confirms it's authentic without opening the report itself.
What happens to my data if I cancel?
If you cancel a paid plan, your company returns to Free and your records stay available. You own your business data and can export it anytime. To close your account completely, contact us.
Switching
How do I switch from my current appraisal system?
Tell us about your current records, and we'll help you review your options and plan a move. Talk to us about switching.
Can I customize how my reports look?
Yes. AppraisePoint includes several professional report templates. Choose one and adjust it to your store: your logo, colors, layout, sections and wording. Every report then follows your design, and you can change it whenever you need.
Plans & billing
How much does AppraisePoint cost?
Our pricing page shows current plans, prices, included staff, and the combined monthly allowance for first-signed appraisals and grading records. Available annual options are shown beside the monthly plans. View plans
Which plan is right for me?
Choose based on how many appraisal and grading records you sign each month, how many staff need access, and whether you need renewal automation. Report design editing is available on every plan to authorized company administrators.
Can I switch plans later?
Yes. Plans can be changed as your practice evolves.
Still have questions?
Call 1-844-211-4841 or write to info@appraisepoint.com. We reply within 1 business day.
Start free today
3 appraisals a month, no credit card. Or request a demo using one of your own pieces.